The company has set up strict quality assurance system according to ISO 9000 of the requests. At administrator on behalf of leading the works of quality assurance system by quality inspector general, guarantee the works of functional department accord with the demands for quality goal every.
1. The quality control of the bought-in component
The company develop the former auxiliary materials and five metals fittings purchase and supply and work according to Q/HDV - 05 regulation that " purchase the procedure of controlling" strictly.
2. The quality control of the course of processing
Carry out the regulations of" technology files 3 - Q/HDV, workshop technician, make minister, technological vice president, quality inspector general, administrator representatives at technology discipline strictly, Job quality,, product quality go on and divide into quality one check on and examine process.
3. The storage of the goods and material
Various kinds of good original auxiliary materials facilities, five metals fittings and the semi- manufactured goods , finished product store facilities in the company, Guarantee that various kinds of material, the semi-manufactured goods and finished product are storing stage and in the intact state of security . |
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Situation of quality management
Qingdao Xinhua Hardware Product Co., Ltd. has passed ISO9000 certificate. Company’s leaders take quality as the life of enterprise; strictly execute related quality principles, policies and rules; fasten the management concept of quality first and taking customer’s satisfaction as working center. They definitely realize that quality management is the guideline of company.
1. Quality consciousness of leaders
Quality consciousness of leaders is the base of quality management and prerequisite condition. Quality consciousness finally affects that quality management whether can be carried out and achieves certain results. Consequently, quality consciousness is the key point of quality management.
A：Intensify comprehensive quality management institution. We have established Quality Management Office in company and send professional testing person to every production units. We have set up Market Quality Service Department and contact with customers regularly, visit customers and receive customer’s ideas and suggestions about company’s products and service quality. We take the concept of customer’s satisfaction as our goals and action guide. We have organized the employees to carry out many activities with the main concept of customer’s satisfaction.
B：Increase the investment of capital. Constantly improve the level of technology and equipment. Our company annually invested a lot of money in the development of products and the amelioration of technology.
C： Positively take part in the quality work. Company’s leaders insist on taking part in various important quality work and activities such as establishing quality policies and aims, visiting to customers, attending annual quality work meeting and management review meeting, harmonizing and advancing company’s quality work, attending ISO9000 various quality management training class.
2. Process management
Process management is the object of quality management and it is the fundamental. It is the final embodiment of quality management work. Only process management is controlled effectively, quality management can achieve some degree of success.
A．Our company has a set of policy about talent training and employment which is propitious to the talent self-development, reasonable mobility and worker retraining. It completely exerts employees’ greatest potential and establishes a employees team with high efficiency and high quality.
B．According to the production management and market demands, we have established information management system. We have a whole set of management system about the gathering, collation, transfer and application of information, which is standard and ensures the accurate, timely and effective information.
C．Strict management policy plays a role of protection for quality management. According to company’s actual situation, we have increased the quality assessment efforts in the economic responsibility. Our company and Quality Management Department have established more than ten management policies and assessment methods to guarantee all the management policies are implemented, put an end to violation phenomenon, reduce the production of defective products, and gain the good results.
3. Service management
Service management is the expansion and extension of quality management and it is the sublimation of quality management. The quality service management makes the quality management more perfect.
A：Market Quality Service Department established in April 1998 takes the concept of service for customers, seriously carries out all the works and the customer visit policy of going out and introducing in, which help us strengthen the contact and comprehension with customers and hold the product application among the customers and know about the market demands.
B：The disposal of objections and complaints from customers in time not only solve the user's urgent needs, but also help us know about the disadvantages of our products. Classifications of the problems and the reform views provide the foundations for the focus of future work.
4. Achievements of quality management
Strong sense of quality, scientific management method and perfect management system will bear plentiful and substantial fruits.
A：The quality of main product is tested by Inspection Center of State Administration of Quality Supervision, which reaches to the advanced level or is approaching to the advanced level of the similar product in the world. The products’ quality in the selective examination of national, provincial and municipal departments is qualified. In the course of the previous evaluation, we have won various awards. More details please look for (Awards).
B：The quality of product has been improved constantly and the quality of service has been ameliorated constantly, which have earned the trust and good reputation from customers. In 1997, our company was nominated as Customer Satisfaction Enterprise. And our products have a certain share of market all the country.
C：Company’s operating results are good. The profits and taxes are kept in good level. The employees’ welfare treatments have been improved, which upgrade enterprise’s reputation, strengthen employees’ cohesive force and create the better conditions for the expanded reproduction of company.
We sincerely provide the quality products and services for the foreign customers, and strengthen the multi-level and multi-lateral cooperation to develop together.
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